Policies

Returns

  1. Unless in the case of product faults (to be determined on a case by case basis), returns/exchanges are given in form of store credit.

  2. Exchanges/returns must be actioned 14 days after receipt of the goods.

  3. The garments must be in resalable condition (All tags still on the garment, undamaged, unworn, and unwashed).

  4. Headwear is unable to be returned due to hygiene reasons.

  5. The returned parcels must have your name and order number inside on a slip of paper.

  6. ORDERS CAN NOT BE CANCELLED FOR CHANGE OF MIND REASONS

  7. We are a small team, please be patient with us and we will do our best to accommodate your requests. We do not tolerate abuse or vulgarity towards any of our employees. We will warn you initially but if you continue to abuse our staff, the matter will be closed and we will cease contact.

Terms and Conditions

  1. As everything is made to order, we have a production leadtime of 10-15 Business Days. This is on top of the shipping time which is listed next to the shipping options on the checkout page in square brackets.

  2. All items are subject to the Returns Policy.

  3. In rare cases, there may be a delay with our suppliers, in this case, you will be notified of the delay and you have two options:

  4. Leave the Item(s): We will send it to you the day we receive the items.

  5. Cancel the Item(s): We will cancel the items and you will receive their value in the form of store credit.

  6. WE DO NOT OFFER ORDER CANCELLATIONS IN ANY OTHER SITUATION

  7. We are a small team, please be patient with us and we will do our best to accommodate your requests. We do not tolerate abuse or vulgarity towards any of our employees. We will warn you initially but if you continue to abuse our staff, the matter will be closed and we will cease contact.

Privacy Policy

  1. Broken Cult Media (or any of our subsidiaries) will never sell your private information to third parties. However, we do have to share certain information with our couriers and printers to complete our process (such as phone numbers, names, delivery addresses, and emails etc.).

  2. Broken Cult Media/Atlaunder may contact you in future with marketing material that you can unsubscribe from at any time.